Choose your product
Select the product and any available options before adding it to your cart.
SHIFANJIE SERVICE
Delivery & Return
Clear delivery options and straightforward returns for electronics, appliances, electric bikes, and mining equipment.
01Confirm before dispatch
Every order is checked with you before dispatch so the product, destination, and delivery method are clear.
HOW IT WORKS
A simple route from checkout to doorstep
We coordinate delivery around the product you choose. Smaller items and heavy equipment may use different logistics partners.
Confirm delivery details
Share your location and contact details so our team can confirm the best delivery method.
Receive confirmation
We will confirm availability, delivery timing, and any applicable shipping cost before processing the order.
Receive or collect your order
Track the shipment, arrange delivery, or collect your order when the agreed handover is ready.
RETURNS
Exchange or return of goods
If a product is in good working condition, you may request an exchange or return within 14 days of receiving it. Contact us before sending anything back so we can confirm the next step.
Keep the product complete
Where possible, keep the original packaging, accessories, manuals, and warranty documentation with the product.
Tell us what happened
Share your order confirmation and explain whether you are requesting a return, exchange, or support for a technical fault.
Inspection and outcome
Refunds or exchanges are processed after the returned item has been received, inspected, and approved.
PLEASE NOTE
When a return may not be accepted
Returned products may not be accepted when important parts of the order are missing or the item has been damaged through customer misuse.
- Product components, accessories, or original packaging are missing.
- There is no proof of purchase or order confirmation.
- Warranty documentation is missing where it applies.
- A technical fault claim does not include the requested service or inspection report.
- The product has been altered, misused, or damaged after delivery.
QUESTIONS
Frequently asked questions
How do I know when my order will arrive?
After your order is confirmed, our team will provide an estimated delivery window and tracking information when available.
Do you deliver to my location?
Delivery depends on the product, destination, and carrier availability. Contact us before ordering so we can confirm the available option for your postcode or region.
Do you deliver on public holidays?
Delivery dates depend on the carrier and destination. Public holiday schedules may change the estimated delivery window.
Is next-day delivery available for every product?
No. Next-day delivery is subject to stock, product size, destination, and carrier availability. It is not normally available for large appliances or mining machines.
Do I need to be available to receive my order?
Most deliveries require someone to receive the order. Please tell us in advance if you need an alternative arrangement.
NEED A HAND?
Let’s confirm the best option for your order.
Tell us what you are buying and where it needs to go. We will help confirm delivery, collection, or return arrangements.